Returns & Exchanges
At Jayo, we stand behind our tech with a 30-day satisfaction guarantee, ensuring you have the right equipment for your digital lifestyle. If your device isn't the perfect fit, we offer a streamlined return process for all eligible electronics in their original condition.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the electronic items you wish to return.
Prepare Your Device
Factory reset your device to remove personal data and pack it securely in its original packaging with all included cables and accessories.
Ship It Back
Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Receive Your Refund
Once our technicians inspect the hardware and verify its condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing